It's a Matter of Trust
|Written by Jodi Paul, Communications Director|
|Tuesday, 18 January 2011 18:00|
January 19, 2011
I just received word that Tech Therapy received its Better Business Bureau accreditation, and I couldn’t be happier or more proud! I’ve secretly been one of the BBB’s biggest fans for quite some time.
Three years ago, I had a problem with a service provider who was unresponsive to my requests for resolution. I enlisted the help of the BBB; they were instrumental in negotiating a mutually beneficial compromise.
I was thrilled to add the BBB logo to our website because this is such an important milestone in the life of our fast-growing small business. In fact, I was so elated after I made the update that I felt the need to send all my Tech Therapy coworkers a screen shot of our website with the BBB logo.
Accreditation in the BBB is by invitation, and the companies that receive this honor must be committed to transparency, honoring promises, being responsive to customers, and safeguarding customer privacy. We’ve always provided outsourced IT support and marketing services using practices that enhance customer trust and confidence, and the BBB Standards for Trust align perfectly with our goals.
The BBB envisions an ethical marketplace where buyers and sellers can trust each other, and their mission is to be the leader in advancing marketplace trust. We’re a small, growing company, and as Communications Director, one of my job’s greatest challenges is to convey integrity and trust to our current and future tech support and outsourced marketing customers.
At Tech Therapy, we believe that relationships are between people, not just businesses, and instilling trust into our relationships is what we do best. Achieving the BBB accreditation excites me personally for a number of reasons, and the most important is the credence it lends us to help build trust into the Tech Therapy brand.
To learn more about how we achieved our “A” rating, read the BBB Business Review Reliability Report for Tech Therapy.