There’s no better way to control and predict your IT budget than the Tech Therapy Serenity Service. With unlimited IT support and comprehensive, proactive services offered at a fixed monthly fee, the Serenity Service is the ultimate technical peace of mind.

Unlimited Onsite and Remote Support

The Serenity Service means your IT environment—servers, workstations, and your network—are monitored 24 hours a day, 7 days a week, 365 days a year. Any time you have a question or a problem, the solution is just a click or a call away. Tech Therapy is your single point of contact for all technical products and services—software and hardware—and everything else that plugs in, including copiers, printers, and other hardware.

Team CIO

Does your small or medium business have a Chief Information Officer (CIO)? With the Serenity Service, you’ll have access to a team of senior engineers to help you with all your technology needs—from network architecture to planning for your future needs.

Your Team CIO will custom engineer a solution for your business by managing the implementation of your current technology, identifying the appropriate upgrade path, and recommending scalable strategies for the future.

Vendor Management

When you have trouble with any business technology—computers, servers, printers, telephone system, fax machines, mobile phones, and more—just contact Tech Therapy. You and your employees won’t need to lose productivity by looking up phone numbers or remembering which vendor services each piece of equipment.

Effective vendor screening is also important when you want to select the right technology to meet your business’s unique needs. Whether you need new or upgraded hardware, software, or other business technology like printers and mobile phones, you need a trusted partner with the experience to assist with the decision making process.

24×7 Server, Workstation, and Network Monitoring

With the Serenity Service, your entire IT environment—servers, workstations, and your network—will be monitored 24 hours a day, 7 days a week, 365 days a year so you can stay ahead of problems before they occur.

Proactive Server and Workstation Maintenance

Regular hardware maintenance is critical not only to keep your servers and workstations running efficiently, but also to prevent problems before they cause downtime. When you have the Serenity Service, your servers and workstations will be configured for optimal performance.

Disaster Recovery and Offsite Backups

If your company’s data is regularly backed up, you might lose a computer in a flood or power surge, but your business-critical files will survive. Also, your hard drives and servers can and do fail. Having a disaster recovery plan including backups will help you get back to business quickly in the event of a natural disaster or system failure.

A backup solution for data restores is an integral part of an organization’s disaster recovery plan. Maybe your company already has a backup plan. But when was the last time you tested the restore function? The Serenity Service provides the backup and disaster recovery plan your company needs to stay safe and keep running.

Virus, SPAM, and Spyware Protection

You want to keep malicious software off your servers and workstations—in fact, out of your network altogether! Keeping up with the ever-changing world of spyware, adware, and viruses on each of your computers can be almost a full-time job. Each week, all your company’s computers will be scanned to clean spam, viruses, adware, spyware, and other malicious software after hours so your employees can focus on their jobs instead of keeping their computers running.

Hardware and Software Inventory

Does your company have a list of all your IT assets, including software licensing information? We create an inventory of all your hardware and software, including each computer’s make, model, CPU, RAM, hard drive size, and much more. You’ll also receive a list of all the software installed on your network with the software license information to verify compliance.

Security, Firewalls, and User Access

Security should be a top priority for any business concerned with their company’s data integrity. Proper maintenance of your firewall is the first line of defense from outside intrusion. Malicious software, hackers, and viruses are always finding new ways to disrupt day-to-day operations.
Have you considered security inside your network? Defining user access to your network resources and data is a big step that many companies overlook.

Deployment for Hot Fixes, Patches, and Upgrades

Did you know the number one reason computers become infected with new viruses and malware is because those computers haven’t kept up to date with weekly patches? You might be surprised to learn how many patches each machine needs.

The Serenity Service keeps your company’s software up-to-date and secure. Any time you need to install new software or upgrade one or more computers, whether it’s for each computer in a department or companywide, the Tech Therapy Serenity Service makes software distribution a breeze.

Executive Reports and Ticket Tracking

Stay informed while simplifying your IT budgeting, capacity planning, and management with the Serenity Service. You’ll receive weekly or monthly comprehensive reports of your company’s trouble tickets, proactive maintenance, patch updates, and backup status.